Customer Feedback

Hear What Our Customers Have to Say

I drove over 450 miles round trip from Bay City,MI, on Sept 16,2011. The purpose of this trip was to inspect--drive--and purchase a 2011 "CHRYSLER VAN". My wife was involved in a auto accident,which resulted in our Windstar Van being rendered a total loss. (a car going 55 mph drove into the rear of our Ford Windstar)

Searching in the Bay City area turned up nothing, and my wife suggested that I phone the TOM AHL DEALERSHIP in Lima, OH. Many years ago I found this dealer by " ACCIDENT " while searching for a used FORD AEROSTAR VAN----best find by accident ever---

TWO WORDS---AHL, which ought to be spelled " ALL " and the word " Family " describes what this place is about -------ALL FAMILY------

As I told Mindi Ahl on Sept 16, this place is different, much different---truly it is like family, and ALL of us who call ourselves customers, are wrong. We are in fact FAMILY members, and a part of this "AHL" EXPERIENCE.

A special THANK YOU to Matt Steiner, for ALL he did, and for all the time he put into this long distance transaction . R EVANS

R. Evans

The best car buying experience I've ever had! I started my process on the internet and the responsiveness of the Ahl team was incredible. From the time I contacted them, it took less than 48 hrs. to be in our new car. Josh Bosely was the perfect combination of professionalism and friendliness. Never pushy, he was ready with everything I needed. I live over an hour from the dealership and having nailed down the kind of car I wanted (Chrysler Pacifica), I thoroughly researched every Chrysler dealership in my area and Pacifica within 75mi.(probably 25-30) I could find. I have no doubt that I bought the optimal lowest mileage/newest model combination and saved at least $3000. The financing was iffy in my mind but, that was no problem and Mindy secured a rate half of what I expected. I came away knowing that when I buy my next vehicle Tom Ahl and Josh Bosley is where I will go.

Ed Searls

I was in the market for a newer Jeep Commander and saw a beautiful 2010 at this dealership. I live in Columbus, and most of the work was done over the phone with Bill Hoffman. He made the deal very easy for me and I did not regret the 1.5 hour drive to the dealership. I received an outstanding deal on my new Commander, was offered a fair trade in value for my 2008 Commander. Bill made buying this vehicle one of the most easiest I have ever purchased. Thanks everyone!

Nick C.

Great inventory of low mileage, great condition, late model autos. This is a family owned dealership where two generations of the Ahl family is an active part of daily operations. Tom Ahl (dealership owner) takes the time to meet customers; make no mistake, even though this is a family dealership it's not small time. My salesperson, Trevor Howery, was broadly knowledgeable on a wide variety of different makes as well as had a great knowledge of what cars are on the lot. He was friendly, professional, likeable, laid back (no pressure) and patient as I considered three different makes and changed my mind after one test drive. The business manager, Mindi, was great in helping me get financing and make wise decisions about extended warranty, no pressure, just honest facts presented in an easily understandable manner. I drove two hours from Columubs because of the inventory. Closed the deal start to finish in less than one hour after I decided on the vehicle I wanted. I would rate this as my best car buying experience ever; even better than Carmax. Definitely worth my drive from Columubs.

Tim Rumfield

I can't say enough about our experience with your salesman, Trevor Howery. Very knowledgeable about your fleet of cars. He was professional, friendly and on top of his game. He took care of all of our concerns and answered all of our questions. Every one of your employees at Tom Ahl were very friendly and courteous. The only thing you can improve on is the car inspection. About a week after we had the car we noticed the back tires were very low on air pressure. Thought this was part of the 140(?) point car inspect that the vehicle goes through before leaving your dealership? It is a minor thing, but wanted to bring it to your attention. Overall our experience was great and we intend on passing the word to family and friends and returning to Tom Ahl for future vehicle purchases. OH, and meeting the owner of the dealership was icing on the cake. Of all the vehicles we have purchased over the years we have never met the owner of the dealership. This speaks volumns of Tom Ahl's integrity! Thanks again for the pleasant experience!

Dan and Bonnie Paulus

Dan & Bonnie Paulus

The Ahl dealership was the only dealership that had the car I wanted. However, they were over 200 miles away. After reading other positive experiences, I decided to try them out.
I cannot say enough about the experience. From the very first phone call inquiring about the vehicle, to the delivery of the vehicle was absolutely

Mindi went out of her way to explain all of my financing options and ensure everything was explained to me and taken care of with minimal effort on my part.

Matt took the initiative to find me a better interest rate than I was getting with my bank. Beyond that, he arranged for the delivery of the vehicle and had an issue with the car resolved before he brought it to me, saving me time and aggravation. Because of Matt, I didn't have to fuss with having the common problem resolved. He handled it and got the car to me in excellent condition.

The vehicle I bought was at a good price and well worth the money. Everything about the car is flawless.

You could spend less at other dealerships, but with Tom Ahl, you're getting a good price on a great car that has value.

Aj Murphy

My wife and I have been hunting a car for several months. We came to tom ahl looking for a good deal on mini vans. We expected to only buy the van that was, exactly, what we want. We first dealt with sam long, who showed us many vans, but our specific van was not yet there. he kept a smile on his face, all the times we said no. he was not pushy. I like that. very much. He went over and above a professional duty, to find us a car, on or off his lot. He infact did turn up the vehicle that we liked. and we give a 5 star rating in all aspects of the business because of the professional matter that they kept. It was evident that there was a great deal of charactor in the employees. We met a very sweet girl named Mindy who handled all the paperwork and was extremely pleasant to deal with. We have had a great experiance and would recommend you see sam long and the whole Tom Ahl staff for your next automobile purchace.

C. Gatchell

I am a repeat buyer at this dealership, and I am for a reason. Everything you would want when purchasing a vehicle can be expected when you shop here. The selection is great and they are willing to bargain to get you in the price range you can afford. If you make your way over there, ask for Trevor. He exceeded our expectations as far as customer service, as did the rest of the Tom Ahl team. Thanks guys!!!

Jake McKinley

Thanx a bunch for the pictures.  Don't we look happy and we are with our NEW Dodge Caravan - rides like a dream.  Thanks to the entire staff at Ahls for your attention, concern and friendship.

Chuck Truax

The reason we would buy a new Chrysler automobile from this Dealership is because of their outstanding integrity and reputation par excellent! We are completely happy and satisfied with our purchase in June 2020 of our Chrysler 300 from Robert L. Smersal! You can completely trust his honesty and professionalism in receiving their best deal on all transactions! Now, 5000 miles later we are completely satisfied and the proud owner of a real 'head-turner' vdehicle! Would we buy another new car here, you better believe it!

Hisey